jlgames Privacy Policy

This Privacy Policy ("Policy") describes how jlgames ("jlgames," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," or "User") who access or use the jlgames website at https://jlgames.app and all associated services, games, and features (collectively, the "Platform").

jlgames is committed to protecting the privacy and personal data of all players on the Platform. We operate in full compliance with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations, as overseen by the National Privacy Commission ("NPC").

This Policy should be read together with our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference.

For the purposes of the Data Privacy Act of 2012 and this Policy, jlgames acts as the personal information controller ("PIC") in respect of the personal data collected through the Platform. As PIC, jlgames determines the purposes and means of processing your personal data.

Where jlgames engages third-party service providers to process personal data on its behalf (for example, payment processors or KYC verification providers), such parties act as personal information processors ("PIP") and are contractually bound to process your data only in accordance with jlgames's instructions and applicable data protection law.

If you have any questions or concerns about how jlgames processes your personal data, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

jlgames collects the following categories of personal data from players on the Platform:

Identity and Contact Data:

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Residential address (city, province, postal code)
• Government-issued identification documents (for KYC verification purposes)

Financial Data:

• GCash or Maya account details (mobile number associated with the account)
• Bank account details for bank transfer transactions (account name and number)
• Debit card details (card number, expiry date) where applicable
• Transaction history, including deposits, withdrawals, and gaming activity

Technical and Usage Data:

• IP address, device type, operating system, and browser type
• Login timestamps, session duration, and pages visited
• Game play history, betting patterns, and platform interaction data
• Cookies and similar tracking technologies (see Section 10)

Communications Data:

• Records of communications with our customer support team via live chat or email
• Feedback, complaints, and dispute records

jlgames collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC/AML service providers; fraud prevention data from security partners; payment confirmation data from GCash, Maya, and banking partners.
• Regulatory Sources: Information received from PAGCOR or other regulatory authorities in connection with compliance obligations.

jlgames uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jlgames account, including verifying your identity and age (21+).
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of jlgames platform features.
• Regulatory Compliance: To comply with KYC, AML, and other legal obligations under Philippine law and PAGCOR regulations, including reporting requirements.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Customer Support: To respond to your inquiries, complaints, and support requests in a timely and effective manner.
• Responsible Gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Platform Improvement: To analyze usage patterns and improve the performance, security, and user experience of the jlgames Platform.
• Marketing Communications: To send you promotional offers, bonuses, and news about jlgames — only where you have provided consent or where permitted by law. You may opt out at any time.

jlgames processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your jlgames account and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including KYC, AML, and PAGCOR reporting obligations.
• Legitimate Interests: Processing is necessary for jlgames's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

jlgames does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other Philippine banking partners, solely to process your financial transactions.
• KYC / AML Providers: Third-party identity verification and anti-money laundering service providers engaged to assist with regulatory compliance.
• IT and Security Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on jlgames's behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or court order.
• Professional Advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

jlgames retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, jlgames will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

jlgames implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the jlgames Platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and identity documents.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Role-based access controls ensuring that jlgames staff can only access personal data on a strict need-to-know basis.
• 24/7 security monitoring and automated intrusion detection systems.
• Regular staff training on data protection and information security best practices.

jlgames uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies are used:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics Cookies: Used to collect anonymized data about how players use the Platform, helping jlgames improve performance and user experience. These are enabled by default but can be disabled.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated with your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the jlgames Platform.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in respect of your personal data held by jlgames:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data jlgames holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to jlgames's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer via live chat or email at [email protected]. jlgames will respond to all verified data subject requests within thirty (30) days of receipt.

The jlgames Platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. jlgames does not knowingly collect personal data from persons under the age of 21.

If jlgames becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jlgames Platform, please contact our support team immediately.

jlgames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jlgames will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. Your continued use of the jlgames Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to stay informed about how jlgames protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jlgames, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the jlgames Platform
• Privacy Email: [email protected]
• General Support: [email protected]

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data rights have not been adequately addressed by jlgames.